Versand

Last updated: March 24, 2025.

SHIPPING TIME AND COST

Estimated shipping time is 7-25 business days.

The delivery time mentioned above does not include order processing time that usually varies from 2 to 9 weeks.

We will also send you an email with your tracking number once we’ve processed your order. If you do not receive this notification, please check your spam folder, and you can contact us for more information.

Orders placed over the weekends or on holidays will be processed the following week. Moli's Lab is not responsible for any delays and/or damages caused in-transit by the postal service or customs agencies.

Our store ships to more than 200 countries/regions. Different items have their own processing time, which is what we cannot control. We will try the best to let you receive your items as soon as possible.

Please make sure you want the item, we can only cancel the order if the item is not in production yet.

Buyer is responsible for address entered, we do not support address changes.

We offer free standard shipping.

MY ORDER HASN'T ARRIVED

We can’t control delays caused by carriers, information errors, or changes to orders. Please understand that. If you have concern about your order, please reach out and we’ll see what we can do to help.

Please check with other members of your household to see if anyone may have put your package aside.

If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in mailbox so carriers will often leave packages at a manager’s office for safekeeping.

Wrong or invalid shipping addresses will delay the processing of your order. Please respond to emails asking for address verification.

Shipping duration can be affected by global logistics situation, which can cause delay for 10-20 days.

LOST/MISSING PACKAGES

Moli's Lab is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Please contact us if you have questions or concerns.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.